Privacy Policy — 385win Pakistan

1 Who We Are

385win is an online gaming and entertainment platform operating at 385win.pro, offering Live Casino games, Casino Slots, Fish Games, and a wide Game Lobby to players based in Pakistan. References to "385win", "we", "us" and "our" in this Privacy Policy refer to the operators of the 385win platform.

This Privacy Policy explains the types of personal data we collect from users ("you", "Player", "User"), the purposes for which that data is used, and the measures in place to keep it secure. It also explains your rights in relation to the personal data we hold about you.

2 Data We Collect

385win collects personal data in two main ways: directly from you when you interact with the platform, and automatically through your use of the site. Here is a breakdown of each category:

Data you provide directly:

• Registration data: Your full name, date of birth, email address, Pakistani mobile number and chosen username when you create a 385win account.
• Identity verification data: A copy of your CNIC, passport or other government-issued ID when identity verification is requested — for example, before processing a large withdrawal.
• Payment information: Your JazzCash or Easypaisa mobile wallet number, bank account details for IBFT transfers, or card details for card deposits. Note that PINs and full card numbers are never stored directly by 385win — see Section 4 for full details.
• Communications: Messages, queries and complaints you submit through live chat, email or any other support channel.
• Responsible gaming preferences: Self-exclusion requests, deposit limits and other responsible gaming tool settings you configure on your account.

Data collected automatically:

• Device and browser data: Your IP address, device type, operating system, browser version and screen resolution.
• Session data: Pages visited, time spent on the platform, game sessions played, bets placed and features used.
• Cookies and similar technologies: Small data files stored on your device that help the platform function correctly and remember your preferences. See Section 5 for full cookie details.
• Location data: General geographic location inferred from your IP address, used for fraud detection and to ensure compliance with platform access policies.

3 How We Use Your Data

385win uses the personal data it collects for the following purposes. We only use data for purposes that are reasonably related to operating the platform and serving our players well.

• Account creation and management: Setting up and maintaining your 385win account, verifying your identity, and allowing you to log in securely.
• Processing transactions: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers and cards — including verifying that payment methods belong to you.
• Fraud prevention and security: Detecting and preventing suspicious account activity, duplicate accounts, bonus abuse, and any other behaviour that violates the platform's terms or applicable laws.
• Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling behaviour, and enforcing the deposit limits, session reminders and self-exclusion settings you have configured.
• Customer support: Responding to your queries, resolving complaints, and following up on account issues raised through live chat or email.
• Platform improvement: Analysing how the platform is used — which game categories are most popular, where players experience issues, how navigation flows work — to improve the overall experience.
• Marketing communications: Sending you information about promotions, bonus offers, seasonal events such as PSL season offers and T20 special promotions — but only where you have not opted out of marketing communications.
• Legal and regulatory compliance: Maintaining records required by anti-money laundering obligations and responding to lawful requests from relevant authorities.

4 Payment Data & Financial Security

Because 385win processes real-money transactions in PKR, financial data security is one of our highest priorities. Here is specifically how payment data is handled:

• JazzCash & Easypaisa: When you deposit via JazzCash or Easypaisa, the payment authentication — including your wallet PIN — takes place entirely within those platforms' own secure apps or USSD flows. Your PIN is never entered on the 385win platform and is never transmitted to or stored by 385win.
• Raast & Bank Transfer: Your bank account details submitted for IBFT or Raast transfers are used solely to process the transaction and are handled in accordance with your bank's own security protocols.
• Card payments: Card data is processed through a Payment Card Industry (PCI-DSS) compliant payment gateway. Full card numbers are not retained by 385win after a transaction is completed.
• Transaction records: 385win retains transaction records (amount, date, method, status) for financial reconciliation, fraud prevention and AML compliance purposes. These records do not include full card numbers or wallet PINs.

5 Cookies & Tracking Technologies

385win uses cookies and similar technologies to make the platform work correctly, remember your preferences, and understand how the site is used. Here is what each type of cookie does:

• Essential cookies: Required for the platform to function. These include your login session cookie (which keeps you logged in as you navigate between pages) and security tokens. You cannot opt out of essential cookies while using the platform.
• Functional cookies: Remember your preferences such as language settings, game lobby filters, and notification settings. Disabling these means some features may not behave as expected.
• Analytics cookies: Help us understand how players use the platform — which pages are most visited, how long sessions last, and where users drop off. This data is aggregated and anonymised wherever possible.
• Marketing cookies: Used to track which promotions you have viewed and to avoid showing you the same offer repeatedly. These are only active if you have not opted out of marketing communications.

You can manage cookie preferences through your browser settings at any time. Most modern browsers allow you to block or delete cookies. Note that blocking essential cookies may prevent you from logging into your 385win account.

6 Sharing Your Data

385win does not sell your personal data. We do not share your information with third-party advertisers or data brokers. However, in order to operate the platform, we work with a limited set of trusted service providers who may process your data on our behalf:

• Payment processors: JazzCash, Easypaisa, Raast, and card payment gateway providers receive the payment details necessary to complete your transactions. They are subject to their own privacy and security standards.
• Identity verification services: Where enhanced KYC (Know Your Customer) checks are required, we may use a third-party verification provider to cross-check identity documents.
• Customer support tools: Our live chat and support ticketing system is operated via a third-party platform. Support conversations are stored within that system subject to its own data handling standards.
• Analytics platforms: Aggregated, anonymised usage data may be processed by analytics tools to help us understand platform performance.
• Legal obligations: 385win may be required to disclose account information and transaction records to law enforcement or regulatory bodies in response to a lawful request. We will only share the minimum data required to comply.

7 Data Retention

385win retains your personal data for as long as your account is active and for a reasonable period thereafter, depending on the type of data and the purpose for which it was collected:

• Account data: Retained for the duration of your account and for a period after account closure, to allow for dispute resolution and to meet any applicable record-keeping obligations.
• Transaction records: Financial transaction records are retained for a minimum period in line with standard anti-money laundering record-keeping requirements.
• Support communications: Chat logs and email correspondence with support are retained for a reasonable period to help resolve follow-up queries and for quality assurance purposes.
• Marketing data: Communication preferences and opt-out records are retained so that we can honour your preference and avoid sending unwanted communications even after a period of inactivity.
• Analytics data: Aggregated, anonymised usage data may be retained indefinitely as it cannot be linked back to individual users.

When personal data is no longer needed for any of the above purposes and no legal obligation requires its retention, it is securely deleted or anonymised.

8 Your Rights

As a 385win player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the support team using the details in Section 12.

• Right of access: You can request a copy of the personal data 385win holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: If any of the personal data we hold about you is inaccurate or out of date, you can ask us to correct it. For account details like your mobile number or email, you can also update these directly in your account settings.
• Right to deletion: You can request that 385win delete your personal data. Where deletion is possible — and not prevented by a legal obligation to retain records — we will action this request and confirm completion. Note that account closure is required before a full data deletion request can be processed.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to opt out of marketing: You can opt out of promotional communications at any time through your account settings or by contacting support. This does not affect essential account communications such as deposit and withdrawal confirmations.

9 Children's Privacy

385win is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes a date-of-birth check, and identity verification may be requested to confirm age.

If we become aware that personal data has been collected from a person under 18, that account will be closed immediately, the data will be deleted, and any deposits will be returned where possible through verified payment methods.

If you are a parent or guardian and believe that a minor in your care has created a 385win account, please contact the support team immediately so that the account can be closed and the matter addressed.

10 Security Measures

385win implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, disclosure or misuse:

• Encryption in transit: All data transmitted between your browser or device and the 385win platform is encrypted using TLS (Transport Layer Security). Look for the padlock symbol in your browser's address bar when using the platform.
• Encryption at rest: Sensitive data stored on 385win servers — including identity documents and financial data — is encrypted at rest.
• Password hashing: Account passwords are stored as cryptographic hashes. 385win staff cannot retrieve your password in plain text. If you forget your password, a reset process is used rather than a retrieval.
• Access controls: Access to systems containing personal data is restricted to authorised personnel on a need-to-know basis. Staff access is logged and reviewed.
• Fraud monitoring: Automated systems continuously monitor for suspicious login attempts, unusual payment patterns and other indicators of account compromise or fraudulent activity.

Despite these measures, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your 385win account and never share your login credentials or OTP codes with anyone, including people claiming to be 385win support staff.

11 Changes to This Policy

385win may update this Privacy Policy from time to time to reflect changes in the platform's features, applicable data handling practices, or legal requirements. When material changes are made, we will notify you via a platform notification or an email to your registered address prior to the changes taking effect.

Minor clarifications or formatting updates may be made without specific notice. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Continued use of the 385win platform after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you have concerns about any changes to this policy, please contact the support team or request account closure if you no longer wish to use the platform under the updated terms.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with the 385win support team. We are available 24 hours a day, seven days a week.

You can reach us via the live chat feature on the platform, or by emailing:

For questions about responsible gaming tools, self-exclusion or deposit limits, please visit the Responsible Gaming page or raise the request directly with the support team — we will action it promptly.

For general questions about accounts, deposits, withdrawals and bonuses, the FAQ page covers the most common topics and is updated regularly.